Returns & Refund Policy

Need To Return Product? 

If you have misplaced the return label included in your Third Mind shoe box, visit our Returns Portal to get a new one and begin the return process.  

 *** If you are having troubles with the link above, please try refreshing the page or clearing your browsers cache and try again ***

Return-Ready Packaging:

Our packaging is conveniently designed to help you make simple, hassle free returns, should you need to exchange sizes or for refunds (** We ask that for refunds you please give us reasons you don't like Third Mind – we always need to improve for you)

1. Use the Return Shipping Label provided and apply to the outside of the box once you have repacked your shoes.

2. Use the adhesive strip to reseal the box and ship back to Third Mind headquarters.

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Return Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Please review our warranty policy or reach out to us at hello@wearethirdmind.com to see if we can help you in another way.

To be eligible for a return, you must have proof of purchase. Your item can be lightly used and you must provide feedback as to why the product did not meet your expectations. Please do not send your purchase back to the manufacturer.

Non-returnable, non-refundable items:

- Gift Cards of any kind (purchased, gifted or won as part of a contest)
- Laces
- Insoles / Inserts

 

Refund Policy (only if applicable from above)

We will only refund purchases within 30 days of purchase. subject to the following conditions:

  • Product must be in salable condition and returned in our Third Mind packaging.
  • A refund will only be issued to its original method of payment, inclusive of all discounts. Refunds will be issued for first quality, current stock items only. To receive credit to a credit card, the original credit card that was used for the purchase. Shipping charges are nonrefundable.
  • First quality, current stock items that are not accompanied by a valid Third Mind proof of purchase will not be accepted.
  • Damaged product caused by improper usage and/or product broken either accidentally or during use will not be returned or replaced. Returns and replacements will not be issued as a result of normal wear.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and the amount will automatically be applied to your original method of payment within 10-14 business days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@wearethirdmind.com.


Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded. Sale items are eligible for exchanges if supplies last. 


Exchanges (if applicable)

We will replace any items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@wearethirdmind.com and send your item to: ADAM Creations, Inc. Third Mind, 222 N Vincent Ave Covina, CA 91722, United States.

Lost Packages

Third Mind is not responsible for packages lost or stolen after confirmed delivery by the selected carrier (FedEx or USPS). In the event of a lost or stolen package you should file a claim directly with the carrier and/or contact the local police department.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.