365 Day Replacement of Product
If your Third Mind product fails to function as designed within a year, we need to know which part of the shoe needs refining. If you have proof of purchase, send the shoes back and we'll gladly replace them for free (like for like unless no longer available).
With proof of purchase in hand, visit WEARETHIRDMIND.COM/RETURNS and we will send you a shipping label. Return at your own shipping cost and we will exchange them as long as you answer a survey explaining why they stopped working for you. Every answer you give helps improve our shoes one step at a time.
Never fear! If your Third Mind shoes are in good enough condition, they will be cleaned up and become a charitable donation to those in need, or they’ll be pulled apart and recycled (as much as possible).
We have a 1 year warranty that entitles the purchaser to replacement of their product (like for like, unless no longer available). Use of our products outside the scope of their intended purpose is considered abuse and is not covered by the warranty. This warranty does not cover loss, theft, abuse, neglect, alterations, improper handling or repairs performed by any service not authorized by Third Mind. This warranty does cover normal wear and tear.